Frequently asked questions (FAQ)
How do I place an order at Winsa Cadeaus?
Ordering is super easy on our website! Just add your chosen gift to your cart, fill in your details, and pick your payment method. Once you’ve completed your order, you’ll get a confirmation email right away.
What payment methods do you accept?
We accept iDEAL and credit cards.
Can I have my order gift-wrapped?
Absolutely! Just reach out to us through the contact page and let us know you’d like your order gift-wrapped—we’re happy to help.
What are the shipping costs?
Orders over €9,95 are shipped for free within the Netherlands. Want more info? Check out our shipping policy page.
How fast will my order be delivered?
Orders placed on weekdays before 17:00 (5:00 PM) are shipped out the same day. You’ll receive a Track & Trace code as soon as your package is on its way.
Can I have my order delivered to a different address?
Yes! You can enter a different delivery address during checkout—perfect if you want to surprise someone directly.
Can I return my order?
Yes, you have 14 days to change your mind. You can easily return unused items through our return portal. Please note: personalized gifts can’t be returned.
How does the return process work?
Register your return on our website, print the return label, and send your package back to us. Once we’ve received it, we’ll refund your purchase within 5 working days. For more details, check our return policy page.
Can you help me find the perfect gift?
Of course! On our website, you’ll find gift inspiration by occasion, budget, and recipient. Follow us on Instagram and TikTok for even more original gift ideas.
Can I order large quantities or business gifts?
Definitely! Get in touch for a custom quote. We love to help with unique business gifts, holiday packages, and personalized presents for companies.
How can I contact customer service?
You can reach us by email, phone, or the contact form on our website. We aim to respond within one working day. Visit our contact page for all the details.